Can I come to your store to purchase directly from you?
- Unfortunately not, we are an online shop only with no physical shop or showroom for you to view products before purchase. All our available products and pricing are listed on the website and are always kept up to date.
How do I order?
- To place an order/buy items, simply browse our online shop, add the products you love to your cart by clicking the red “Add to Cart” button.
- If you are happy with all your items, click on the Checkout button at the top right of your screen.
- Enter your contact and delivery details. We promise we won’t spam you!
- Choose your delivery option.
- Choose your payment option
- Read our Terms and Conditions, and click the button to indicate that you have read them.
- Click on the brown “Place Order” button.
What are my payment options?
- Payfast – Pay securely via credit or debit card via the PayFast website. This is 100% secure. You will be redirected to the PayFast website, where you can create an account and make payment. If you already have an account, just log in and make payment.
- EFT – Deposit funds into our FNB bank account via EFT or by using any FNB ATM that allows deposits. You will be provided with our banking details on screen and via email. Please note – these orders will only be processed once we receive proof of payment or see the funds reflecting in our account. Orders not paid within 3 days will be cancelled.
How does delivery work?
- We offer a courier option only of R85 to all areas. If your order total is over R1000, we offer a free courier delivery option. Poufs carry a courier delivery surcharge of R300 per pouf. This is a safe and quick option. If you are an international customer, please contact us for an international shipping quote.
- You will receive your order confirmation via email for your reference. PayFast orders are processed immediately, EFT orders are processed once we receive proof of payment.
- You will receive an email with tracking details of your order once it has been dispatched. This is usually 12-48 hours after placing your order.
- Delivery via courier takes 1-2 working days from time of dispatch to main centres, but allow an extra day just to be safe. Regional courier delivery can take up to 7 working days.
- If there are any problems or delays, we’ll be in touch with you.
- Sit back and relax, your order is on it’s way 🙂